Contact WeConvertFiles

Need help with a tool, found a bug, or have an idea for WeConvertFiles? Email the TechKnoGeeks team and we will be glad to help.

Choose a helpful email subject

Using one of these subject prefixes helps us route your message:

• [Support] for help using a tool
• [Bug] for a reproducible technical problem
• [Privacy] for a question about personal data or cookies
• [Security] for a suspected vulnerability
• [Feedback] for a suggestion or correction
• [Business] for partnerships, advertising, or other commercial inquiries

Report a technical issue

Because supported tools run in your browser, technical issues are often tied to a specific device or file. Please include:

1. The name and URL of the tool you were using.
2. What you expected to happen and what happened instead.
3. The steps that reproduce the problem.
4. Your device, operating system, browser, and browser version.
5. The file type and approximate file size, without attaching the file.
6. Any error message shown on the page.
7. Whether the issue occurred while selecting content, processing it, or downloading the result.

You can copy this template:

Tool and URL:
Device and operating system:
Browser and version:
File type and approximate size:
Steps to reproduce:
Expected result:
Actual result or error message:

Protect your information

Do not email confidential documents, personal records, passwords, private keys, access tokens, or other sensitive information. Email is not a secure file-transfer channel.

Most supported processing happens in your browser, so we normally do not need the original file to investigate a problem. If a problem appears file-specific, create a new sample with fictional content that reproduces the issue. We will ask for a sanitized sample only when it is genuinely useful.

Privacy questions

For questions about website data, analytics, advertising, cookies, or a privacy request, use the subject prefix [Privacy] and read our Privacy Policy.

Include enough information for us to understand the request, but do not send identity documents unless we specifically explain why verification is necessary and provide an appropriate method.

Report a security concern

Use the subject prefix [Security] and describe the affected page, the impact, and safe reproduction steps. Please do not access data that is not yours, disrupt the service, publish sensitive details before we can assess the report, or include live credentials in your message.

This contact channel is not a bug-bounty program and does not promise payment. If a formal vulnerability-disclosure policy is introduced, we will link to it here.

Feedback and business inquiries

We welcome corrections, feature ideas, accessibility feedback, partnership proposals, and advertising inquiries. Please explain the proposal, the relevant part of WeConvertFiles, and the best way to follow up.

The current public tools do not require a user account or paid subscription. Accordingly, there is normally no account, password, or billing record for us to retrieve.