Contact Us
We value your feedback, bug reports, and suggestions. The TechKnoGeeks team is dedicated to continuously improving WeConvertFiles to serve your document processing needs.
Email Address
Our typical response window is 24 to 48 hours on business days.
Reporting Technical Issues
Since WeConvertFiles operates locally in your browser, technical issues are often tied to specific client environments. When reporting a bug, please include:
- The specific tool you were using (e.g., Sign PDF, Scale Image).
- Your operating system (e.g., Windows, macOS, Android) and web browser version (e.g., Chrome, Safari, Firefox).
- A brief description of what happened (e.g., "The browser froze during 3x Lanczos scale processing").
- Whether the file failed to load, failed during conversion, or failed to download.
File Privacy Warning
To protect your privacy, do not attach confidential, private, or sensitive documents to email messages. If we need to investigate a file-specific parsing error, we will guide you on how to create a sanitized mock file.
Business & Partnership Inquiries
For advertising placements, API integrations, whitelist sponsorships, or custom white-label developments of client-side PDF processors, please reach out to our team at the email listed above.